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Frequently Asked Questions

Do I need to set up an appointment to get an estimate on my repair?

No. Appointments are preferred, however. You can request an appointment or you may call us at 816-765-3577 Mon-Fri from 7:30am to 5:30pm.

Is Chambers Bros. open on Saturdays?

We currently are not open on Saturdays.

Does a damaged vehicle frame mean the vehicle is totalled?

No. A car is a total loss when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.

When is a vehicle considered a total loss?

Once the estimate for repairs reaches 75% of the vehicles retail value, your car could be deemed as an economic total loss and could be branded as a salvage title. The retail value of your vehicle is determined by many factors including market area, pre existing damage, mileage and major refurbishments done to your vehicle. You can get an idea on the value of you vehicle by visiting www.nada.com.

Can you match my vehicle's paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Chambers Bros. Collision Repair has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in restoring your vehicle to it's pre-loss condition.

Besides body shop work what other services do you offer?

We offer many other repair services. Just let us know what other work you would like done and we will provide an estimate for you.

How long will it take to get my vehicle repaired?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Do you offer rides to work or home if my car is in your shop?

Yes, we would be happy to provide this service to you if it is within a reasonable distance. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

Do you offer rental car services?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Will I be notified when my vehicle repair is complete?

You will be notified when your vehicle is ready to be picked up. Feel free to call us during the repair process if you have questions or concerns.

Do you offer warranties on your repair work?

Yes. Chambers Bros. Collision Repair guarantees all repairs with a Lifetime Warranty.

What Is a Deductible?

A Deducible is the portion of any claim that is not covered by the INSURANCE PROVIDER, much like a COPAY ON YOUR HEALTH INSURANCE

Who takes the payment for any deductibles?

If your deductible is not waived, it will be your responsibility to pay Chambers Bros. Collision Repair when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What is a betterment charge?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

What forms of payment are accepted?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa and MasterCard. Of course, cash and your personal checks are always welcome.

Am I required to get repair service from the place that my insurance provider tells me to go?

NO. It is your car and you can have the right to have it repaired anywhere you choose. Some insurance companies my try to steer you to another shop. Although this is illegal for them to do, it still happens. Some of things that they will tell you is... “If you don’t take your car to one of our shops, we will not guarantee the work.” These statements are a way that they can scare you into taking your car somewhere they want instead of where you want. We offer a lifetime warranty on all collision repairs performed at our shop for as long as you own the vehicle. Whether you want Chambers Bros. Collision Repair to fix your car or someone else, remember it is your choice.

Many insurance companies have Direct Repair Networks (DRP’s). These networks are relationships between the collision repair facility and the insurance companies where the collision repair shop acts as you insurance adjuster. The shop writes the estimate and transfers photographs to the insurance company and bills the insurance according to preset guidelines. These networks are not considered steering as there are usually several shops in an area to choose from. However, if the shop you want to use is not on the insurance companies direct repair network, you can still use the shop of YOUR CHOICE.

Why does Chambers Bros. sometimes provide customers estimates that include costs for more repairs than the initial repair problem?

There are several different parts and part types available. The most controversial is the use of aftermarket parts. These are parts not produced from the manufacturer of your vehicle. We use aftermarket parts on a daily basis here and some of them are great and some are not. Policies differ from insurance company to insurance company but the reason behind them is the same, to reduce claims cost. When we perform your repairs, we stand behind our work for as long as you own your vehicle, which means we will not put any thing on your car that does not meet our guidelines for fit, finish or functionality. Your policy may require the use of these parts or salvage parts. Rest assured that your car will be repaired correctly by us and quality will never be compromised for price.

Have more questions? Email us or call 816-765-3577.